Help & support

Open digitalhealth.henacis.com in Safari (not inside WhatsApp, Instagram or Gmail: those open their own browser, which can't add it).

On a recent iPhone, tap the ••• button at the bottom right, then Share. On older iPhones, tap the Share button (the square with an arrow) at the bottom of the screen.

Scroll down the list. If you don't see Add to Home Screen, tap View More or Edit Actions to find it. Tap Add to Home Screen, then Add.

Open it from the new icon: it opens full screen, like an app.

Open the website in Chrome, tap the ⋮ menu at the top right, then Add to Home screen (or Install app), then Add.

No. It runs in the web browser on the phones, tablets and laptops you already have. Each person signs in with their own email.

31 full days, with every feature switched on and no card needed.

It starts the day the clinic signs up, so use those days on your real clinic before you decide.

Open Staff, then Invite someone. Type their name and email, choose their role and job title, and send the invitation.

They get an email, accept it, and sign in with their own password. Nobody shares a login.

Owner: everything, including Plan & billing, all branches and the data download.

Administrator: runs the clinic (staff, patients, payments, settings), without billing or the download.

Receptionist: registers and checks in patients, books appointments and records payments.

Dentist or doctor: gets arrival alerts, replies "ready in", writes findings, diagnosis and treatment, adds photos and sends referrals.

Assistant or nurse: sees the board and clinical notes, and moves patients in and out of the consultation.

On Today, type the patient's name, phone or patient number in Find a patient. Pick them (or add a new patient), choose who will see them and the reason, and tap Check in.

The doctor (or dentist) is alerted straight away.

The doctor taps Ready in 10, 20, 30 or 45, or Ready now. The front desk sees it on Today at once and sends the patient in.

Open the visit and tap Record payment: the amount, what it's for and how it was paid (cash, transfer, POS).

In Clinic settings you choose whether patients pay before the consultation or before treatment, and the consultation fee. Each day's takings show on Today and Branches.

In the patient's folder. Every visit keeps the findings, diagnosis, treatment plan and price, and photos and x-rays taken with Take photo or chosen from the gallery.

Everything is there the next time the patient walks in. Photos are for clinical staff only.

Yes, with X-ray Link on the Standard plan (and during the free trial). The owner opens X-ray Link in the menu, downloads it on the Windows computer connected to the X-ray sensor, creates a link code and pastes it in, then chooses the folder where the X-ray software saves its images.

Before taking an X-ray, tap Take X-ray on the patient's page: everything taken in the next 15 minutes lands in that patient's folder. X-rays that don't say which patient wait under X-rays to file, ready to file with one tap.

Open Appointments (or the patient), choose who will see them, the date and time, and tap Book appointment. They can accept it or suggest another time.

The doctor writes the aftercare and next visit date on the visit. Then tap Aftercare on WhatsApp: the message opens in WhatsApp, ready to send to the patient's number.

Tap New referral, choose the patient, type the specialist's name and email and the reason, then Send referral.

The specialist gets a secure link by email and opens it free, without paying. The patient gets a referral ticket by copy, email, WhatsApp or print. You can see when it is opened and completed.

Essential includes 10 referral passes a month; Standard has no limit.

Both have every feature. Essential has limits: up to 5 staff, 10 GB of photos and 10 referral passes a month.

Standard removes the limits (unlimited staff and referrals, 50 GB of photos), and adds X-ray Link and priority support.

Yes. A year is twelve months at the full monthly price, paid once. There's no discount: it simply saves paying every month.

On Plan & billing, through Paystack. Pay by card and the plan renews by itself until you stop it. Or pay by bank transfer, card or USSD for one month or one year at a time, and we'll email you before it ends.

Each branch is its own clinic with its own plan. On Branches, the owner can pay for all of them in one payment, at the full plan price for each branch.

The owner pays on Plan & billing through Paystack, with a card or the other ways Paystack offers. We never see or store your card details.

You can stop automatic renewal at any time on Plan & billing.

Yes. The owner gets an email 7 days and 3 days before the free trial ends, comparing the plans, and again the day before. Paid plans get a reminder before they renew or run out, a receipt for every payment, and a warning straight away if a card payment fails.

To make sure these reach you, add our address to your contacts. If one lands in spam or promotions, mark it "Not spam".

The workspace pauses until the owner picks a plan. Nothing is deleted, and the owner can still download every record.

Only the staff you invite, each according to their role, and specialists you send a referral to.

Every clinic's records are locked to that clinic alone, and every change is saved with the name of the person who made it.

Yes, at any time, free, even after your plan ends. In Clinic settings, under Your clinic's data, the owner taps Download records.

You get patients, visits with diagnoses and treatment, payments, appointments, referrals and staff as spreadsheets that open in Excel or Google Sheets, plus every photo and x-ray as an image file.

No clinic gets direct access to the shared database: that is what keeps your records apart from every other clinic's.

Instead, the owner can download a complete copy of the clinic's records whenever they like, in formats any other software can open.

On the sign-in page, tap Forgot your password? and we'll email you a link to set a new one. Henacis will never ask for your password.